Terms & Conditions

Ownership and Legal Notice

In compliance with the General Law of Commercial Companies (Ley General de Sociedades Mercantiles), this site is the property of Tecnogolf de México S.A. de C.V., with Tax ID (RFC) TME090506NXA and registered address at 1er Retorno Universitario No. I, Interior 61B, Col. La Pradera, C.P. 76269, El Marqués, Querétaro.

Terms and Conditions of Service

These Terms and Conditions (the “Terms”) for the product purchase service (the “Service”) are entered into between the legal or natural person accepting these Terms, whether through direct reference or electronic acceptance (the “Client”), and Tecnogolf México, S.A. de C.V. (“Tecnogolf”). The Client expressly agrees to be bound by these Terms and all related or supplementary documents, as may be amended from time to time. If the Client is a legal entity, the individual executing these Terms on its behalf declares under oath that they have the legal authority to bind themselves personally or to bind the represented entity.

GOLF CAR SALES POLICY

In accordance with Articles 17, 18, and other applicable provisions of the Federal Law for the Prevention and Identification of Operations with Illicit Proceeds (LFPIORPI), Tecnogolf is obligated to identify clients and users and may not carry out transactions with those who do not meet legal requirements. All vehicles sold by Tecnogolf must be invoiced. The client must provide the following documents, depending on their legal status:

For Natural Persons:

• Official ID (INE, IFE, or Passport if foreign)
• Proof of address (no older than 3 months)
• Updated Tax Status Certificate (Constancia de Situación Fiscal)

For Legal Entities:

• Updated Tax Status Certificate
• Proof of address (no older than 3 months)
• Articles of incorporation with registry stamp
• Document proving legal representative’s authority

Legal Representative Must Present:

• Official ID (INE, IFE, or Passport if foreign)
• Proof of address (no older than 3 months)
• Updated Tax Status Certificate

ADVANCE PAYMENT POLICY

All advance payments made to Tecnogolf are non-refundable. Such payments represent a purchase commitment and will be applied to the total balance. In case of cancellation by the client, no refund will be granted. Tecnogolf is obligated to safeguard all documentation related to Vulnerable Activities and Client/User identification for 5 years from the date of the transaction.

PRODUCT LINES AND LIABILITY LIMITATIONS

Some vehicles belong to different product lines with specific technical features and standards. The client acknowledges having been duly informed and accepts the terms for the respective line. Tecnogolf is not liable for any personal or material damages to third parties resulting from use, misuse, or failure of the vehicle. The client assumes all risks and expressly releases Tecnogolf from future claims.

RESPONSIBILITY

Upon vehicle delivery and signature of the receipt, the client releases Tecnogolf and its staff from all responsibility regarding damages, defects, or issues post-delivery.

EXCHANGE RATE

Tecnogolf may operate in U.S. dollars. If the client pays in Mexican pesos for an invoice issued in USD, conversion will follow the official exchange rate published by the Mexican government (DOF) on the day of payment. Tecnogolf is not obligated to deliver merchandise until full payment (including shipping, if applicable) is received. Any fixed exchange rate agreement must be documented and signed by the sales agent, client, and Tecnogolf’s commercial manager.

WARRANTY POLICIES

Clients have the right to be informed if the vehicle has an active warranty, and Tecnogolf must disclose its terms. If no warranty applies, the client will be notified. Purchase of any new or pre-owned vehicle from Tecnogolf implies acceptance of the warranty terms, if any. Tecnogolf is not a manufacturer. Each vehicle’s warranty is as per the manufacturer’s terms.

Warranty Guidelines:

• Client is responsible for transporting the vehicle to Tecnogolf.
• Only Tecnogolf’s Service Manager can authorize warranty work offsite.
• Clients must have a qualified technician trained by Tecnogolf for remote repairs.
• Tecnogolf may offer courtesy visits, at its discretion.
• No warranty applies to used vehicles.

By signing a Purchase Order or Conditioning Order, the client agrees to receive the vehicle in its current condition.

RETURN POLICY

Applies to golf vehicles, accessories, and other products sold by Tecnogolf:

• Returns are subject to the return policy of each product line/manufacturer.
• No returns are accepted after 30 calendar days from delivery unless otherwise specified.
• Products must be returned in original, unused condition with all accessories and documentation.
• Tecnogolf may reject returns not meeting these conditions.

For New or Used Golf Carts:

• If a defect is found within 30 days, the client must notify their sales agent in writing.
• Tecnogolf’s technical team will assess whether it’s a factory defect or misuse.
• If a factory defect is confirmed, the client may request a return, subject to Tecnogolf’s review and logistics compliance.
• Vehicles must be returned at the client’s expense.
• Refunds are not applicable for reasons unrelated to defects.
• If the vehicle is returned damaged, repair costs will be deducted from any approved refund.
• Tecnogolf is not responsible for items or data left in the vehicle.

No returns will be accepted for:

• Buyer’s remorse or errors
• Misuse or failure to comply with conditions

REFUND PROCESS

If approved, refunds will incur a 10% minimum processing fee plus applicable taxes. The maximum refundable amount is 90% of the amount paid.

To request a refund:

• Must be made in writing with the original signature.
• On letterhead if the buyer is a legal entity.
• Must include:
  • Reason and amount
  • Bank details (account must belong to the buyer)
  • Proof of payment
  • Valid ID
  • RFC
  • Statement: “I DECLARE UNDER OATH THAT THIS REFUND REQUEST DOES NOT INVOLVE MONEY LAUNDERING AND/OR TAX EVASION AND THAT THE FUNDS USED TO PURCHASE THE VEHICLE COME FROM LEGITIMATE SOURCES.”

Tecnogolf will process the refund within 30 business days after receiving all required documentation. Any exceptions to this process must be authorized by the Finance Manager.

Sincerely,
TECNOGOLF MÉXICO, S.A. DE C.V.
2025